Professional Services Division

The Professional Services Division focuses on the development of best practices in testing as well as the advancement and development of NCTA programs and services promoting those practices. This division oversees committees on Test Center Certification, the NCTA Proctoring Network (NPN), and CAS Standards implementation.

William Thelen, Division Head
Central Washington University

Charity Chia, Co-Division Head
California State University Northridge

NCTA Proctoring Network

April Imhoff, Chair
Southern Illinois University Carbondale

Testing Programs and Services CAS Standards

In 2014, a strategic planning meeting was held by the governing council on NCTA. During that meeting those involved determined NCTA needed to create a larger footprint within higher education. This imperative lead to a goal entered into our strategic plan to become a member of CAS and to work towards the development of Testing Standards.

CAS promotes the use of professional standards for the development, assessment, and improvement of student learning programs and services. CAS is comprised of 42 collaborating professional associations representing over 115,000 professionals in higher education. CAS has developed 44 sets of standards and guidelines including the Testing Programs and Services Standards.

The Testing Programs and Services Standard was developed and released in March, 2019 and the self-assessment guide followed in April, 2019. NCTA is committed to providing professional development through webinars and conference presentation to support its membership in understanding how to implement self assessment an to clarify how it accompanies Test Center Certification.

For access to the CAS Testing Programs and Services Standards, members will need to login here.

Kristen Vickery, Chair
Anne Arundel Community College
[email protected]
(410) 777-2543


Test Center Certification

Part of NCTA's mission is "the promotion of professionalism and quality in the administration of testing services and programs." By encouraging self-study and adherence to our professional standards, test center certification is designed to assist test centers in improving their testing processes and their service to examinees.

Diane Patterson, Chair
Three Rivers College
[email protected]
573-840-9667 x3776

Charity Chia, Co-Chair and Vice Chair Recertifications
California State University - Northridge

Kathy Kollar-Volovage, Co-Chair and Vice Chair of Initial Certifications
Bloomberg University of Pennsylvania

Rosie Summerhays,
Co-Chairand Communications Coordinator
Salt Lake Community College (UT)

Valentina N.T. Burton, Kansas State University
Charity ChiaCalifornia State University, Northridge
Duane GoupellUniversity of Wisconsin-Oshkosh, Training Coordinator
Kathy Kollar-Volovage, Bloomberg University of Pennsylvania
Sherry Machacek, College of DuPage (IL), Site Visit & Certification Coordinator
Diane Patterson
Three Rivers College (MO)
Steve Saladin, University of Idaho
Cara Sams, Northwest Arkansas Community College
Shirley Siovaila, Ivy Tech Community College (IN)
Rosie Summerhays, Salt Lake Community College (UT)
William Thelen, Central Washington University