Professional Services Division

The Professional Services Division focuses on the development of best practices in testing as well as the advancement and development of NCTA programs and services promoting those practices. This division oversees committees on Test Center Certification, Proctor Certification, the NCTA Proctoring Network (NPN), and CAS Standards implementation.

Tabatha Spain, Division Chair
Western Kentucky University
[email protected] 

NCTA Proctoring Network

Testing Programs and Services CAS Standards

The Testing Programs and Services Standard was developed and released in March, 2019 and the self-assessment guide followed in April, 2019. NCTA is committed to providing professional development through webinars and conference presentation to support its membership in understanding how to implement self assessment and to clarify how it accompanies Test Center Certification.

For access to the CAS Testing Programs and Services Standards, members will need to login here.

Hannah Wollack, M.A., University of Iowa

Test Center Certification

Part of NCTA's mission is "the promotion of professionalism and quality in the administration of testing services and programs." By encouraging self-study and adherence to our professional standards, test center certification is designed to assist test centers in improving their testing processes and their service to examinees.

Diane Patterson, TCCC Chair
Three Rivers College

Charity Chia, Co-Chair and Vice Chair Recertifications
California State University - Northridge

Valentina Burton, Co-Chair and Vice Chair of Initial Certifications
Kansas State University

Rosie Summerhays, Co-Chair and Communications Coordinator
Salt Lake Community College (UT)

Valentina N.T. Burton, Kansas State University
Charity Chia, California State University, Northridge
Llesmin Gonzalez, Texas State Technical College Harlingen
Duane Goupell, University of Wisconsin-Oshkosh, Training Coordinator
Cathy Jackson, University of Tennessee Chattanooga
Sherry Machacek, College of DuPage (IL), Site Visit & Certification Coordinator
Diane Patterson, Three Rivers College (MO)
Heidy Roberts, Ohio State University Newark
Jessica Yung, Waubonsee Community College
Steve Saladin, University of Idaho
Rosie Summerhays, Salt Lake Community College (UT)

Proctor Certification 

Part of NCTA's mission is "the promotion of professionalism and quality in the administration of testing services and programs."  NCTA launched proctor certification in Spring 2024.  The new certification is in response to the industry's need for standardization of professional competency across sites, jurisdictions, and types of testing. Contact: [email protected]

Click here for more information on Proctor Certification.