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NCTA Webinar: Instead of Teamwork, Work on the Team
Monday, February 03, 2020, 12:00 PM - 1:00 PM EDT
Category: Professional Development

NCTA Webinar: Instead of Teamwork, Work on the Team
12:00pm-1:00pm EDT
Presented by: Stephen Morphet, Weber State University

Teamwork can be seen simply as understanding the policies at your testing center, but there are other aspects that are widely missed, such as not only how you explain your policies, but body language, tone of voice, and even when to provide help to proctors who are new and to those who you've worked with for a while. Many existing variables of teamwork go unnoticed except for the end result, instead we need to remember about the process. We all don't need to work on teamwork, but we need to work on the team. The following categories of job knowledge, dress and appearance, customer service, promptness and proctoring, just to name a few, all take a hit without teamwork.