Frequently Asked Questions

How do I renew my Individual Membership?

How do I renew my Institutional, Collegiate or Corporate Membership?

Only one member is responsible for renewing the membership.

How do I pay an invoice by check?

  • Log in using your email address and password
  • View your NCTA invoices by navigating to Membership > My Membership > Invoices
  • Click on the "Invoice #" of the invoice you'd like to pay
  • Print a copy of the invoice
  • Navigate to Membership > My Membership > Membership Status
  • Print a copy of the membership status page
  • Send the following to the name and address indicated on the invoice:

    • The printed copy of the invoice
    • The printed copy of the Membership Status page
    • A check for the amount listed on the invoice

How do I pay an invoice by credit card?

  • Log in using your email address and password
  • View your NCTA invoices by navigating to Membership > My Membership > Invoices
  • Click the "Pay Online" button to the right of the invoice you'd like to pay
  • Follow the on-screen instructions. You will receive a confirmation email once payment has been received.

How do I print my invoice?

  • Log in using your email address and password
  • View your NCTA invoices by navigating to Membership > My Membership > Invoices
  • Click on the "Invoice #" of the invoice you'd like to pay
  • Print a copy of the invoice

Why don't I see "My Membership" under the "Membership" menu?

  • You have not logged in. You may do so by clicking "Log in" in the upper right of the page

I don't remember my password. How do I reset it?

  • Visit the Password Reset page
  • Enter your email address
  • Answer the security question you provided when you joined the NCTA. NOTE: Your answer must match exactly.
  • Enter a new password

I don't remember the answer to my security question. Who can help me?

How do I add a new member to an Institutional, Collegiate or Corporate membership?

  • Go to www.ncta-testing.org and navigate to Membership > Join the NCTA
  • Select your organization's state and click "Continue."
  • Select your organization and click "Continue."
  • For membership type, select the entry that lists a fee of $0.00. The new member will be added to the existing group membership.
  • Complete the remaining sections of the enrollment form

How do I un-subscribe from the NCTA list?

  • Log in using your email address and password
  • Navigate to Membership > My Membership > Mailing List Participation
  • Select "Do Not Participate" from the drop down list
  • Click "Update Mailing List Participation"

How do I enroll in the Consortium of College Testing Centers (CCTC)?

  • Log in using your email address and password
  • Navigate to Membership > My Membership > Edit CCTC Info.
  • Click the "Create a new listing" button
  • Complete the enrollment form
  • Your listing needs to be approved before appearing on the site. You will receive an email, usually within 48 hours.

How do I change the info on CCTC?

  • Log in using your email address and password
  • Navigate to Membership > My Membership > Edit CCTC Info.
  • Click the "Edit" button next to the listing you wish to edit

How do I update my personal information?

  • Log in using your email address and password
  • Navigate to Membership > My Membership > Edit Personal Info.
  • Update the desired fields

  • Click the "Make Changes to Personal Information" button

How do I update my name?

My email address has changed, how do I update it?

  • Log in using the email address you used to create your NCTA account and password
  • Navigate to Membership > My Membership > Edit Personal Info.
  • Update the "E-mail Address" and "Mailing List E-mail" fields
  • Click the "Make Changes to Personal Information" button